How Can I Change My Shipping Address?
Answer :
By default, the last used shipping address will be saved into to your Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
Can I Cancel / Modify My Order After Few Days?
Answer :
Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail or in store as soon as you receive your package.
How Can I Track My Order?
Answer :
After you have placed an order and we have shipped out your product - you will receive your parcel tracking code by email.
My Tracking Says Delivered But I Haven't Received Anything.
Answer :
Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
Are Shipping Fees Refundable?
Answer :
All shipping costs, including returns costs are non-refundable.
How Long Do I Have To Make an Return or Exchange?
Answer :
Most regular-priced and sale merchandise can be returned within 30 days. Please note that we do not accept returns or exchanges on CLEARANCE items, earrings, bodysuits, swimwear, underwear, fragrance, and beauty products, or any other product marked "final sale". Exceptions may be made if the merchandise was found to be defective.
How Long is the Shipping Time?
Answer :
Depending on the item(s) you purchase on ScooterNexus.com and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods. Shipping costs are based on the shipping method of your choice. Your total shipping charges will be automatically calculated at checkout prior to the completion of your order. Please note that shipping times do not include processing time (items generally take 1-3 business days to process). For remote locations, please add an additional 2-5 business days to each shipping method's expected delivery time.
How Can I Contact You?
Answer :
The best way to contact us is via email at: info@ScooterNexus.com - We will respond within 24 hours.